FAQ’s: Frequently Asked Questions

Bill and Brandon uses the best quality fabrics for all its underwear collection.

Stay trendy with our collection of new sexy modern underwear. Bill and Brandon underwear includes the most exciting and trendsetting boxers and briefs currently available. They will make you feel both completely comfortable and irresistibly sexy.

Bill and Brandon underwear is the sexiest new line of designer underwear, including Jocks and Thongs, and a range of boxer briefs which are at same time sexy and comfortable.. Our men’s briefs and boxer briefs, like our other clothes and accessories, are of the highest quality, and have been compared to other famous brands such as Andrew Christian, Hugo Boss, and Pump. The Bill and Brandon sexy men’s underwear collection includes boxers, briefs, jocks and thongs.

FAQ'S

How do I log in?

Click on My Account, and enter your email address and password to log into your account. If you forget your password, simply click the Forgot Password link and we will email you the password. You can change your password once you have logged in. If you need further assistance, please call or email our customer service at admin@billandbrandon.com.

Where is my order?

Log into My Account to check the current status of your order. Once the order ships, you will receive an email confirmation which will contain a tracking number. For any questions or concerns regarding your order, please feel free to contact us.

How do I track my order?

Once your order has shipped, the tracking info will be emailed to you. You can also track your order by logging into the My Account section. Once logged in, you will see a list of all orders placed. Click on the order number to display the full order details. At the bottom of the page will be the tracking number and status of the order.

What does is mean order shipped?

Orders marked as “Shipped” are currently being prepped for shipping or have already shipped out of the warehouse. An order cannot be cancelled or changed once it is marked “Shipped.”.

What does it mean order processing?

Orders marked as “Processing” are underway. Generally a note will accompany this status that indicates more details about what is currently happening with the order.

How do I change my account password?

In order to change your password, simply log into My Account, click on Edit Billing Info at the top of the page and toward the bottom in the “Email & Password” click the link to update your password.

Misspicked Stock

Very rarely our inventory is off and you may be able to order an item that is not currently available in the warehouse. In the rare event that this happens, you will be notified within 24 hours (not including weekends or holidays).  Should your order be delayed beyond the anticipated time, we will contact you with more details.

How do I contact customer service?

Feel free to message Bill and Brandon customer service for any information and a customer service associate will respond to you in a timely manner.

How do I pay for an order?

At Bill and Brandon, we accept Visa, MasterCard, American Express, Discover Card and JCP along with PayPal.

How do I place an order?
Orders on our Bill and Brandon website are placed online.
Can I reopen a cancelled order?

No, you would need to place a new order, or please call or email Customer Care.

How do I know if an item is out of stock?

Items found on our website marked as available, means they are available.

How do I cancel my order?

Please email our customer service team and we will do everything we can to cancel your order before it ships. Once an order shows that it is “Shipped,” we cannot cancel it.

How will my order be shipped?

We will ship your order via the United Kingdom Postal Services, Royal Mail. Delivery time is 2-5 days.

When will I receive my order?

Orders for in-stock items are generally shipped the same day if placed before 1 pm UK time, excluding weekends and company holidays. Once your order has shipped, we will send you an email confirmation including a tracking number. Please visit the shipping details page for much more info on shipping.

How are items packaged?

All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier. Also our packing slips do not include price of items, which is perfect if the shipment is a gift item.

What countries do you ship to?

Bill and Brandon underwear is sold and shipped from our head office in London, England. We ship to USA, Canada, and all over Europe.

Do you accept returns?

No. All sales are final. Please note, Bill and Brandon reserves the right to refuse all returns.

Is your website secure?

Yes! You should feel completely secure ordering from us. All transactions are 100% secure and your safety is our most important concern. View our Privacy Policy page for more details.

Do you sell or share customer data?

No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.

How do I unsubscribe from your newsletter?

At the bottom of each email newsletter is an UNSUBSCRIBE link. Simply click the link and submit your removal request. Or if you would prefer, please feel free to contact us and we will be happy to assist you via phone or email.

Do you have a retail store?

We currently have all of our products online and shipment is done from our warehouse. we do have a Pop Up Store in Liverpool, on the very busy County Road.